Name: Hotel Liebes Caroline
Address: Naturparkstraße 22, Pertisau am Achensee, Tyrol, 6213, Austria
Telephone: +43 5243 5394
Price range: €€€

Current prices & availability

Here you will find an overview of the current room rates and availability at the 4-star hotel Liebes Caroline. If your preferred dates or your favourite categories are not bookable online or you don't yet know which category suits you and your family best, then simply send us an email to info@caroline.at or call us on +43 5243 5394 and we will be happy to advise you.

The room prices shown in the following availability calendar always refer to the number of persons shown next to the category name. If there is a shaded person next to it, additional persons can be booked in the next booking step. (e.g. Comfort double room and single room).

Pre-payment

After booking, a pre-payment of approx. 20% of the total price is usually required. This may vary depending on the payment plan of the chosen rate (e.g. Non-Refundable rates).

For online bookings via our website, payment can be made directly online with VISA, MASTERCARD, Maestro or VPay. or A booking confirmation or deposit confirmation will then be sent to you.

No credit card to hand? Or does your card not support online payments?
Please contact us directly. We will send you the booking confirmation with IBAN/BIC for the standard bank transfer. Reference: Please state the booking number and name of the person making the booking.

Cancellation policy

General information

Cancellations will only be accepted in written form (an email is sufficient).

The General Terms and Conditions for the Hotel Industry 2006 (AGBH 2006) apply, unless otherwise agreed below. Depending on the selected rate (e.g. Standard Rate, FlexRate or Non-Refundable Rate), different cancellation conditions may apply. These conditions are shown during the booking process and take precedence over the AGBH 2006

For accommodation contracts with a fixed service period, there is no 14-day right of withdrawal pursuant to § 18 para. 1 no. 10 FAGG.

In the event of cancellations bevor arrival, booked individual services will not be deducted separately.

The place of jurisdiction is the competent court in Schwaz, Tyrol.

We definitely recommend taking out cancellation insurance.

Standard rate

Payment

20% deposit upon booking
Remaining balance payable on site

Cancellation Conditions

Up to 61 days before arrival, the booking can be cancelled free of charge or rescheduled to another date free of charge.

In case of cancellation, the following fees apply:

60 to 31 days before arrival: 40% of the total price
30 to 8 days before arrival: 70% of the total price
7 to 1 day before arrival: 90% of the total price
No-show: 100% of the total price

Early departure

In case of early departure, 100% of the total price will be charged. This provision deviates from the AGBH 2006

Flex Rate / Flexible Rate

Payment

20% deposit upon booking
Remaining balance payable on site

Cancellation policy

Up to 8 days before arrival, the booking can be cancelled free of charge or rescheduled to another date free of charge.

In case of cancellation, the following fees apply:

7 to 1 day before arrival: 90% of the total price
No-show: 100% of the total price

Early departure

In case of early departure, 100% of the total price will be charged. This provision deviates from the AGBH 2006.

Non-refundable rate

Payment

100% advance payment immediately upon booking

Cancellation Conditions / Early Departure

This rate cannot be cancelled, refunded or rebooked.

In case of cancellation, no-show or early departure, no refund will be granted. 100% of the total price will be charged.

Loyalty bonus for our regular guests

Why we reward loyalty

Travel habits are changing – many of our guests now enjoy shorter getaways more often instead of one long annual holiday. That's why we reward your loyalty with every direct stay, regardless of the length of your stay. With every direct booking at Hotel Liebes Caroline at Lake Achensee, your personal Loyalty Bonus on the current daily room rate continues to grow.

Your loyalty bonus

on your 2nd stay: 2% discount
on your 3rd stay: 3% discount
on your 4th stay: 4% discount
on your 5th stay: 5% discount
on your 6th stay: 6% discount
on your 7th stay: 7% discount
from your 8th stay onwards and on every subsequent stay: 8% discount (maximum loyalty bonus)

Good to know

The loyalty bonus applies to all direct bookings made via our website, as well as bookings made by email or telephone.
Every direct stay counts – regardless of the length of stay.
The relevant discount is applied to the current daily room rate at the time of booking.
Unfortunately, stays booked via external booking platforms (e.g. Bookingcom, Expedia, etc.) cannot be taken into account.
The loyalty bonus can be combined with our current direct booking benefits (e.g. early bird discount or last-minute discount), provided these are available for your travel dates.
Exceptions are special promotions where the loyalty bonus is expressly excluded (e.g. introductory offers and 4-for-3 / 7-for-6 promotions).
For our packages and all-inclusive deals (e.g. Golf week package or Holiday week package), the loyalty bonus applies exclusively to the room rate. Additional services included in the package – such as green fees, the Achensee Holiday Card, massages, drinks, vouchers or other inclusive services – are excluded from the loyalty bonus.
The loyalty bonus is personalised and applies to a maximum of one room per stay in which the regular guest is staying.
Please let us know the number of your previous stays when making your online booking or booking request, please let us know the number of stays you have made to date. This will enable us to verify your loyalty status and apply your loyalty bonus straight away.
If we do not receive any indication of your loyalty status when booking or whilst you are staying with us, it will unfortunately not be possible to credit or refund the loyalty bonus retrospectively after check-out.

Thank you very much for your loyalty. We look forward to welcoming you back soon to the Hotel Liebes Caroline am Achensee!

In order to always offer you the best value for money, we flexibly adjust our room prices to current demand.

Please note: Prices vary according to length of stay, season, demand & availability. The price calendar below shows the cheapest prices for stays of 7 nights or more.

Reduction for children

New valid for all stays with a booking date after 28/04/2026

Double room "Glücksblick", "Glücksaussicht", "Glücksgefühl" & small family room "Glücksmoment"
(for occupancy with 2 adults)

0 to 2 years 80% discount for children
3 to 6 years 70% discount for children
7 to 11 years 60% discount for children
12 to 15 years 50% discount for children
From 16 years: each additional person receives a 30% discount

Single room "Glückspilz"
(for occupancy with 1 adult)

0 to 2 years 80% discount for children
3 to 6 years 70% discount for children
7 to 11 years 60% discount for children
12 to 15 years 50% discount for children
From 16 years: each additional person receives a 30% discount

Large family categories Penthouse Suite "Wohnglück" and Deluxe connecting room "Glück für uns"
(for occupancy with 2 adults)

0 to 2 years 85% discount for children
3 to 6 years 80% discount for children
7 to 11 years 75% discount for children
2 to 15 years 70% discount for children
From 16 years: each additional person receives a 60% discount

Pre-payment

After booking, a pre-payment of approx. 20% of the total price is usually required. This may vary depending on the payment plan of the chosen rate (e.g. Non-Refundable rates).

For online bookings via our website, payment can be made directly online with VISA, MASTERCARD, Maestro or VPay. or A booking confirmation or deposit confirmation will then be sent to you.

Cancellation policy

General information

Cancellations will only be accepted in written form (an email is sufficient).

For accommodation contracts with a fixed service period, there is no 14-day right of withdrawal pursuant to § 18 para. 1 no. 10 FAGG.

In the event of cancellations bevor arrival, booked individual services will not be deducted separately.

The place of jurisdiction is the competent court in Schwaz, Tyrol.

We definitely recommend taking out cancellation insurance.

Standard rate

Payment

20% deposit upon booking
Remaining balance payable on site

Cancellation Conditions

Up to 61 days before arrival, the booking can be cancelled free of charge or rescheduled to another date free of charge.

In case of cancellation, the following fees apply:

60 to 31 days before arrival: 40% of the total price
30 to 8 days before arrival: 70% of the total price
7 to 1 day before arrival: 90% of the total price
No-show: 100% of the total price

Early departure

In case of early departure, 100% of the total price will be charged. This provision deviates from the AGBH 2006

Flex Rate / Flexible Rate

Payment

20% deposit upon booking
Remaining balance payable on site

Cancellation policy

Up to 8 days before arrival, the booking can be cancelled free of charge or rescheduled to another date free of charge.

In case of cancellation, the following fees apply:

7 to 1 day before arrival: 90% of the total price
No-show: 100% of the total price

Early departure

In case of early departure, 100% of the total price will be charged. This provision deviates from the AGBH 2006.

Non-refundable rate

Payment

100% advance payment immediately upon booking

Cancellation Conditions / Early Departure

This rate cannot be cancelled, refunded or rebooked.

In case of cancellation, no-show or early departure, no refund will be granted. 100% of the total price will be charged.

Travel Insurance for a Worry-Free Holiday

Travel with peace of mind – with Europäische Reiseversicherung

To help you enjoy a carefree holiday at Lake Achensee, we recommend taking out European Travel Insurance. The ‘Hotel Cancellation Premium’ package provides financial protection against many unexpected events – both before your arrival and during your stay.

No one expects to cancel or interrupt a holiday. However, illness, an accident or other unforeseen circumstances can arise at any time. With the right travel insurance, you can avoid high cancellation fees and additional unexpected costs.

What does “Hotel Cancellation Premium” cover?

Depending on the policy terms and conditions, the insurance package includes benefits such as:

Reimbursement of cancellation costs for insured events
Cover for trip interruption
Protection in case of delayed arrival or an unexpected extension of your holiday
Search and rescue costs
Accident benefits

Please refer to the current policy terms and conditions of Europäischen Reiseversicherung for full details of the cover, benefits and exclusions.

Add travel insurance during your online booking

When you book your stay through our website, you can easily add Hotel Cancellation Premium during the booking process. The insurance premium is calculated automatically and can be added to your reservation with just a few clicks. Book online now.

Taking out travel insurance after booking

Forgot to add travel insurance when making your reservation? In many cases, you can still purchase cover afterwards.

Please note: If the insurance is not purchased at the same time as your accommodation booking, cover for cancellation benefits begins 10 days after the insurance has been taken out. Exceptions apply in certain cases, such as accidents, death or specific natural events, as defined in the policy terms and conditions.

For the best possible protection, we recommend purchasing your travel insurance when you make your booking.

Calculate your premium and take out travel insurance online

How to Submit an Insurance Claim

Do you need to cancel your holiday?

If your cancellation is outside our cancellation period (varies depending on the rate you have booked), there's no need to worry. Simply send us an email and we'll confirm your free cancellation.

If your cancellation falls within the cancellation period, we understand that this can be disappointing. If you have taken out Hotel Cancellation Premium by European Travel Insurance, you may be able to claim your cancellation costs, depending on the terms and conditions of your policy.

What should I do next?

Wondering what to do next, which documents are required, or where to submit your insurance claim?

European Travel Insurance provides a step-by-step guide explaining the entire claims process. There you'll find information about:

how to submit your insurance claim,
which documents you need,
and how your claim will be processed.

You can find the official claims guide from Europäische Reiseversicherung here:

Instructions for submitting a claim

Underground car park

Would you like to park your car protected from the weather?

NEW since 2021 we can offer you parking spaces in an underground car park
bookable on request and for an additional fee
access to the underground car park only possible after activation at our hotel reception
Load and unload the car in front of the hotel entrance before you park your car in the underground car park