Our prices are in Euro per person and night including half-board plus catering, excluding visitor's tax.
Visitor's tax (tourist tax) currently € 3.00 per night and person is not included in the room rate and will only be charged on site according to year of birth
(for stays in 2024: year of birth 2009 free, compulsory from year of birth 2008)
We reserve the right to adjust prices in the event of errors and refer to the current price lists.
Regular guest discounts only apply to regular room prices for direct bookings and not to total package prices. Stays booked via other booking platforms such as booking, etc. do not count.
Price advantages can only be claimed once per booking. The offer that is more favourable for you always applies. Please book package deals in advance.
Services not utilised will not be reimbursed.
We ask for your understanding that it is possible to book room categories, but not specific room numbers or floors (we note requests and endeavour to fulfil them, but cannot guarantee it).
Pre-payment
After booking, a pre-payment of approx. 20% of the total price must be transferred to our account within 7 to 14 days as a SEPA bank transfer (free of charge for the recipient):
Name: Florian Entner
Bank: Raiffeisen Regionalbank Achensee
IBAN: AT02 3621 8000 0012 5039
BIC: RZTIAT22218
Purpose of transfer: Please state booking number and name of the booker
For online bookings via our website, there are 2 instalments to choose from:
- Online deposit:
- To finalise your booking, pay online with VISA or MASTERCARD.
- A booking confirmation or deposit confirmation will then be sent automatically.
- Deposit via bank transfer:
- After completing your online booking, you will receive a booking confirmation automatically with IBAN and BIC for the classic bank transfer.
- As soon as we have received the deposit on our bank account, we will send you a separate deposit confirmation.
Cancellation conditions
In general, cancellations of reservations are only accepted in writing. The Austrian General Terms and Conditions for the Hotel Industry apply.
For reservations (direct bookings and bookings via our own hotel website), the following cancellation conditions apply:
- Cancellations up to 91 days before arrival can be postponed or cancelled free of charge (without giving reasons).
- For cancellations up to 31 days before arrival, 40% of the total price will be charged.
- For cancellations up to 8 days before arrival, 70% of the total price will be charged
- For cancellations up to 1 day before arrival, 90% of the total price will be charged
- Cancellations on the same day and early departures will be charged at 100% of the total price.
The following General Terms and Conditions for the Hotel Industry apply.
Booked services will not be deducted.
Place of jurisdiction: BG Schwaz in Tyrol.
Reduction for children
in a small family room with 2 full-paying guests,
in a double room with 2 full-paying guests
or in a single room with 1 full-paying guest:
- 0 to 2 years 80 % discount for children in their parents' room
- 3 to 6 years 70 % discount for children in their parents' room
- 7 to 11 years 60% discount for children in their parents' room
- 12 to 15 years 50% discount for children in their parents' room
- from 16 years 30 % discount in parents' room
in the large family categories
Penthouse family suite and Deluxe family room
with 2 full-paying guests:
- 0 to 11 years 50 % discount for children in their parents' room
- 12 to 15 years 40% discount for children in their parents' room
- from 16 years full payer
Note: new discount percentages valid for bookings after 21 November 2024
Arrival
Online Check-In:
- If possible, please complete the online check-in (link in booking confirmation) before arrival (travel document is a mandatory field for the main guest) and sign digitally, then the guest card (=room key) can already be prepared and check-in on site is possible more quickly.
Room occupancy:
- On the day of arrival we can guarantee that you can move into your room from 2.00 p.m.
Early arrival and Check-In:
- enjoy breakfast from the buffet from 08.00 a.m. to 10.00 a.m. (for an extra charge, please book in advance)
- or park your car, pick up your visitor card (=AchenseeCard) and enjoy the Achensee holiday region
- or while waiting for your room to be ready you can stay on our wonderful sun terrace and and enjoy a cup of coffee or the included soup of the day for lunch (12.00 noon to 1.30 p.m.)
Late Arrival after 6.00 p.m.:
- Please inform us if you will arrive after 6.00 p.m. You can start dinner between 6.00 p.m. and 7.30 p.m., except (usually on Fridays) Gala Dinner which starts between 6.15 p.m. and 6.30 p.m.
Our small hotel is currently designed for occupancy with half-board plus and therefore we do not offer a reduction for overnight stays with breakfast only.
Planning an early arrival?
You set off early in the morning to arrive early and would now like to have breakfast with us on the day of arrival to start the day well fortified? With pleasure. Our breakfast buffet is set up from 08:00 to 10:00. Please let us know the day before at the latest so that we can find a place for you.
- Adults (from 16 years) € 20,00
- Teenagers (11-15 years) € 15,00
- Children (4 -10 years) € 10,00
- Babies / toddlers (up to 3 years) free of charge
Dog
- Well-behaved, house-trained dogs with a friendly nature are welcome
- only on request and not possible in every room category - so please always book in advance
1 dog per room - € 25.00 contribution towards expenses per dog and night (without food) - 2024
- We ask for your understanding that four-legged friends are not allowed in some room categories, in the dining rooms and in the swimming pool and wellness area.
- Please bring your dog's usual bedding such as a dog basket or cosy blanket. For reasons of hygiene, dogs are not allowed to cuddle in the guest beds and on sofas. Please do not use guest towels from the room for dogs.
- For safety reasons, our cleaning staff will not enter a room where there is a dog. Please use the door sign that was given to you on arrival to signalise possible access to the cleaning staff.
- If the dog cannot stay in the room alone during breakfast and dinner, we can alternatively only offer you a place in the Kaminstüberl (unfortunately not much space, therefore not suitable for larger groups) - in the warm summer months also outside on our terraces.
- We reserve the right to charge for any final cleaning that may be required. The owner is liable for any damage caused by his dog to other guests or to the hotel facilities.
- Dogs must generally be kept on a lead in the Achensee region.
- Dogs also require a muzzle on various forms of public transport.
- In diversen öffentlichen Verkehrsmitteln benötigen Hunde zusätzlich einen Maulkorb.
- Dog faeces must be removed by the dog owner. There are dog toilets with bags in various places in the region.
- More travel information on holidays with dogs from the Achensee tourist office
Single occupancy of double rooms for an extra charge and only possible on request.
For short stays of up to 4 nights we charge a surcharge of € 5.00 per person per night.
Regular guest bonus
-
- 3 % discount from the 3rd stay
-
- 5 % discount from the 5th stay
-
- 10 % discount from the 10th stay
Regular guest discounts only apply to regular room rates for stays of 7 nights or more for direct bookings and not to entire package or all-inclusive prices. Stays booked via external booking platforms such as booking, etc. do not count. No regular guest bonus for bookings over the Christmas/New Year holidays.
If you book online directly via our homepage, please make a note so that we can check the regular guest bonus on site.
Thank you very much for your holiday loyalty.
Underground car park
Would you like to park your car protected from the weather?
- NEW since 2021 we can offer you parking spaces in an underground car park
- bookable on request and for an additional fee
- access to the underground car park only possible after activation at our hotel reception
- Load and unload the car in front of the hotel entrance before you park your car in the underground car park
Charging station for electric cars
Book directly at the best price
Direct booking benefits
As a direct booker, you can enjoy many benefits:
- Best price guarantee - always the best price via our website or directly
- Personal & individual advice by phone or e-mail
- More choice of room categories than with other booking platforms
- Availability always up to date
- Flexibility with special requests - if at all possible
- Uncomplicated rebooking or adjustment of the booking - if available
- Transparency - No hidden costs
- Better cancellation conditions than on other booking platforms
- Regular guest bonus or other discounts only available for direct bookings
Day spa on departure day
Not in the mood to go home yet?
As our rooms are usually booked again on the same day, we ask you to leave your room until 10.30 am. However, if you don't want to go home yet, you are welcome to spend a nice day with us. Simply take your bathrobes and bathing bag from your room to the changing room by the pool area (key for lockers available at reception).
- Day Spa on departure day € 35,00 per person (without room)
- incl. use of indoor and outdoor pool (possible from 07.00 am)
- incl. use of the wellness area (saunas from 3.00 p.m. to 6:30 p.m.)
- incl. use of the fitness room (possible from 07:00 a.m.)
- incl. soup of the day from the buffet at lunchtime
- incl. cake of the day from the buffet in the afternoon
Please note that no late check-outs or day spas are possible on the last day of departure before the end of the season.
Departure
Payment:
- Payment of the final total account is possible until 09:00 pm the evening before departure or between 08:00 am and 09:30 am on the day of departure.
- We recommend payment in cash or with cards (MAESTRO-EC, VISA or MASTERCARD).
Departure of the room/Check Out:
- On the day of departure please leave the room until 10.30 am.
End of season:
- Please note that late check outs and day spas are not possible on the last day of departure before the end of the season. Our team will be happy to assist you until 11.30 am. Thank you for your understanding.