Penthouse family suite Familienglück

Everything for your holiday at Lake Achensee always included

Cancellations are accepted in writing (e-mail is sufficient). The General Terms and Conditions for the Hotel Industry 2006 (AGBH 2006) apply. Depending on the rate selected (e.g. non-refundable, early booking), different cancellation conditions apply, which are shown during the booking process and take precedence.

For standard rate reservations for direct bookings and via our hotel website, the following cancellation conditions apply:

• Up to 91 days before arrival you can postpone or cancel free of charge (without giving reasons).
• For cancellations up to 31 days before arrival, 40% of the total price will be charged.
• For cancellations up to 8 days before arrival, 70% of the total price will be charged
• For cancellations up to 1 day before arrival, 90 % of the total price will be charged
• In the event of cancellation on the day of arrival (no-show) or early departure, 100% of the total price will be charged (in deviation from AGBH 2006).

No right of cancellation (§ 18 para. 1 no. 10 FAGG)
There is no 14-day right of cancellation for accommodation contracts with a fixed performance period.

For cancellations before arrival, booked individual services will not be deducted separately.

Place of jurisdiction: BG Schwaz in Tyrol.

• Well-behaved, house-trained dogs with a friendly nature are welcome
• only on request and not possible in every room category - so please always book in advance
  1 dog per room
• € 25.00 contribution towards expenses per dog and night (without food) - 2024
• We ask for your understanding that four-legged friends are not allowed in some room categories, in the dining rooms and in the swimming pool and wellness area.
• Please bring your dog's usual bedding such as a dog basket or cosy blanket. For reasons of hygiene, dogs are not allowed to cuddle in the guest beds and on sofas. Please do not use guest towels from the room for dogs. 
• For safety reasons, our cleaning staff will not enter a room where there is a dog. Please use the door sign that was given to you on arrival to signalise possible access to the cleaning staff.
• If the dog cannot stay in the room alone during breakfast and dinner, we can alternatively only offer you a place in the Kaminstüberl (unfortunately not much space, therefore not suitable for larger groups) - in the warm summer months also outside on our terraces.
• We reserve the right to charge for any final cleaning that may be required. The owner is liable for any damage caused by his dog to other guests or to the hotel facilities. 

• Dogs must generally be kept on a lead in the Achensee region.
• Dogs also require a muzzle on various forms of public transport.
• In diversen öffentlichen Verkehrsmitteln benötigen Hunde zusätzlich einen Maulkorb.
• Dog faeces must be removed by the dog owner. There are dog toilets with bags in various places in the region.
• More travel information on holidays with dogs from the Achensee tourist office